1. About these Terms

These Terms govern purchase and use of Dalil Global memberships/services. Dalil Global Ltd is a UK company. Registered office: 23 Netley Road, Brentford, London, TW8 0SH. Company number: 23 Netley Road, Brentford, London, TW8 0SH. Contact: 23 Netley Road, Brentford, London, TW8 0SH.

2. Our services

Dalil provides practical support to international students and families before and after UK arrival. Depending on membership, services may include arrival support, accommodation guidance, virtual/video property viewing, NHS guidance, on-demand practical support, networking, football, interview training, application assistance and airport-transfer support.

3. Membership benefits

The benefits available are those stated on the relevant Dalil pricing/service page at purchase. Benefits may depend on location, availability, booking requirements and reasonable service conditions.

4. Premium

Premium is £799 one-off or £39.99 per month, with a minimum three-month commitment for the monthly option. Premium includes applicable AIR benefits plus interview technique training, application assistance, free football sessions, NHS guidance/form support, video-call property viewing support, on-demand support, annual networking dinner covered by Dalil, unlimited practical support at no additional support charge, and airport-transfer benefits described below.

5. AIR

AIR includes NHS guidance/form support, on-demand support, virtual/video property viewing, discounted access to immigration advice through appropriate channels where available, and the annual networking dinner benefit described on the pricing page.

6. Airport transfers

Premium includes airport transfer support for eligible UK arrivals and departures once per school year, subject to advance booking, flight information, availability and geographical coverage. Standard coverage is London, Reading, Oxford and Cambridge. Other locations may be available by quotation/request. Third-party transfer arrangements may be used.

7. Accommodation

Dalil may provide accommodation guidance and virtual/video viewing support where included. Dalil is not the accommodation provider and does not guarantee availability, suitability, price, legitimacy or acceptance by a provider. Students remain responsible for reviewing contracts and final decisions.

8. Immigration

Dalil may provide general practical guidance and signposting. Where specialist or regulated immigration advice is required, customers may be referred to an appropriate professional adviser. Dalil does not guarantee visa or immigration outcomes.

9. NHS and healthcare

Dalil may provide general NHS guidance and practical support. Dalil is not a medical provider and does not diagnose or treat. Customers should use appropriate healthcare/emergency services where required.

10. Interview/application support

Premium may include interview technique training and application assistance. These services do not guarantee admission, employment, interview success or other outcomes.

11. Events

Events, football and networking are subject to availability and may be changed, postponed or cancelled where reasonably necessary. Event-specific terms may apply.

12. Parent communications

A parent may purchase for a student, but payment does not automatically give unrestricted access to the student's information. Information sharing is subject to applicable law and permissions.

13. Payment

Prices are displayed at checkout. Payment is processed through the available payment provider. Customers must provide accurate information.

14. Monthly commitment

The £39.99 monthly Premium option has a minimum three-month commitment. Cancellation after that minimum is subject to the cancellation procedure and statutory rights.

15. Refunds and cancellation

Refunds/cancellations are subject to Dalil's Refund & Cancellation Policy and any statutory consumer rights. Nothing here excludes rights that cannot legally be excluded.

16. Customer responsibilities

Customers must provide accurate information, comply with reasonable booking requirements, keep account credentials secure and notify Dalil if important information changes.

17. No guarantee of outcome

Dalil cannot guarantee university admission, visa approval, accommodation acceptance, employment, interview success or other third-party decisions.

18. Third parties

Where third-party providers are involved, their terms may apply. Dalil is not responsible for matters outside its reasonable control, subject to applicable law.

19. Liability

Nothing limits or excludes liability where unlawful, including death/personal injury caused by negligence, fraud/fraudulent misrepresentation or non-excludable statutory rights. Any broader liability limitation should be reviewed by a UK solicitor before publication.

20. Complaints

Contact info@dalilglobal.uk. Dalil will investigate and respond within a reasonable period.

21. Privacy

Personal information is handled under the Dalil Global Privacy Policy.

22. Changes

Dalil may update services/operational arrangements where reasonably necessary and will communicate material changes where required.

23. Governing law

These Terms are governed by the law of England and Wales, subject to mandatory consumer rights.

24. Contact

Dalil Global Ltd. Registered office: 23 Netley Road, Brentford, London, TW8 0SH. Company number: 23 Netley Road, Brentford, London, TW8 0SH. Email: 23 Netley Road, Brentford, London, TW8 0SH.